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Contact Information for Technical Support:

(Need help logging in, setting up your account, Error messages, Filing process, Website issues, etc.)

Phone: (225) 215-0052

Toll-Free: (877) 693-4435

Phone hours: M-F 7:00 AM to 5:00 PM Pacific Time


Note: Support staff is available to provide assistance with the online filing application. However, only municipal tax administrators and/or tax advisors should be consulted to provide specific assistance related to municipal taxes, rules and regulations.

Contact Information for Specific Cities:

(Need help with payment errors, to determine account number, filing status, rates, etc.)
Click here to search for contact information.

Minimum System Requirements

If your browser does not meet the necessary requirements below, then you may experience slowness and other issues when you try to use FileLocal. Click one of these browsers to download the latest version. At this time, we are unable to support AOL users or those using Windows Vista or Windows XP operating systems.

Internet Explorer   Mozilla Firefox   Google Chrome

For Windows Operating Systems:

Windows Vista and Windows XP are not compatible with current payment processing technology and are therefore no longer supported.

The following browsers are supported:

  • Microsoft Edge 25 and higher
  • Internet Explorer 9*, 10*, and 11
  • Chrome 38 and higher
  • Firefox 27.0 and higher

* If using Internet Explorer 9 or 10 running on Windows 7, you may need to enable settings for TLS 1.2 to make the browser compatible with FileLocal’s payment processor.

For Macintosh® Operating Systems:

The following browsers are compatible:

  • Firefox 27.0 and higher
  • Safari 6.0 and higher
  • Chrome 38 and higher

Adobe Acrobat Reader: Adobe Acrobat Reader is software that lets you view and print Portable Document Format (PDF) files. In order to obtain an electronic copy of your return, you must have Adobe Acrobat Reader installed on your PC. Click here to download the newest version.